Escondido RV Resort

I stayed at Escondido RV Resort for approx 3 nights the week of 8/19/19. It is a beautiful place to relax. The Onsite manger as well as the guest were nice & friendly. However, in making reservations for a return visit, everything went wrong from the onset of making reservations with a young attendant (Ashley). She stated my credit card decline total nights for stay of 4 nights so two nights were booked & credit card number taken & charges processed. (However when I called my bank to find out why CC was declined, I had ample funds in the bank. Reason not explained. Then I found out my credit card & reservations were made for a RV Resort over 90 miles away, in Riverside county. I then called & spoke to Twilla who supposedly made the corrections for reservations at the intended destination, Escondido, but the price was not as quoted by Ashley and nothing was mentioned about the monies already charged. An additional call was made & they wanted to speak with Ashley about the transaction & reservations & call me back. In the meanwhile, I called my bank & taped the conversation regarding the above charges in fact were charged & held from my debit card. I allowed her to listen since she stated I was never charged & then changed it to stating it’s a pending transaction. The staff never apologized for the confusion & inconvenience, and misquoted fees. I had to call them as the time was approaching 5 pm & I wanted to make sure my reservations were in place starting the next day & weekend. No accommodations were for all confusion, & mistakes made by staff and then on top of that Twilla cancelled my reservations for the Holiday weekend and stated she reversed the monies that were charged for the reservations by informing me via voice mail versus having the supervisor to call me back as she stated. I had a better experience with the first stay...all around from making the reservations to the stay. Explanation - I was upset & hostile, so reservations were cancelled at last minute for the Holiday weekend.